Question 1

When should an association consider changing management companies?

Accepted Answer

If communication becomes inconsistent, financial reporting lacks transparency, or operational issues persist without resolution, it may be time to explore alternative management options.

Question 2

What does a full-service property management company do?

Accepted Answer

A full-service firm supports governance, financial management, property maintenance, statutory compliance, and resident communication—allowing boards to focus on oversight rather than daily operations.

Question 3

Do you offer bilingual property management support?

Accepted Answer

Yes. Our team includes bilingual professionals fluent in English and Spanish.

Question 4

May I move into a community without prior approval?

Accepted Answer

No. Most associations require prior approval before occupancy.

Question 5

What documentation is required to rent or purchase?

Accepted Answer

Please visit the Downloads section for required forms and instructions.

Question 6

How long does the approval process take?

Accepted Answer

Typically up to three (3) weeks, depending on the community.

Question 7

Do all applications require an interview?

Accepted Answer

No. Requirements vary by community.

Question 8

I have not received my payment coupons. What should I do?

Accepted Answer

Please contact your community’s property manager to report the issue. If applicable, a replacement coupon booklet can be ordered. In the meantime, payments may be submitted directly to your association—please be sure to include your account number with your payment.

Question 9

How can I find out how much I owe or review my account balance?

Accepted Answer

You may contact our accounts receivable department for assistance. If your community utilizes the homeowner portal, balances and statements may also be available online.

Question 10

How can I obtain a detailed statement of my account?

Accepted Answer

Detailed account statements are available to unit owners upon request. Requests may be submitted by email to FrontDesk@UnlimitedPM.com, by mail, or by contacting our accounts receivable department by phone.

Question 11

Where should I send proof of payment?

Accepted Answer

Proof of payment, such as a copy of a canceled check (front and back), may be submitted to our accounts receivable department by email, fax, or mail.

Question 12

Can I set up a payment plan for past-due assessments?

Accepted Answer

Payment plans are only available once an account has been referred to the Association’s attorney. At that stage, all payment arrangements must be coordinated directly through legal counsel.

Question 13

When are late fees applied, and how much are they?

Accepted Answer

Late fees and application timing vary by community and are governed by each association’s governing documents. Please contact our customer service team for details specific to your association.

Question 14

How do I report a maintenance issue or concern in my community?

Accepted Answer

Maintenance issues—whether within common areas or observed elsewhere in the community—should be reported to your community’s property manager or Board of Directors as soon as possible. If available, maintenance requests may also be submitted through the homeowner portal.

Question 15

I received a request from my mortgage company for insurance information. What should I do?

Accepted Answer

Please contact our office, and we will provide you with the appropriate insurance agent’s contact information so you may request a certificate of insurance.

Question 16

I’m a board member and need to hire a vendor. How does the process work?

Accepted Answer

Unlimited Property Management assists boards by soliciting competitive bids, verifying vendor licenses and insurance, and reviewing qualifications. Final vendor selection is always made by the Board of Directors.

If an individual contractor is selected, required documentation—including identification, tax forms, and compliance paperwork—must be completed prior to the start of work.

Question 17

What are your office hours?

Accepted Answer

Our offices are open Monday through Friday, 9:00 a.m. to 4:00 p.m., excluding holidays.
We are closed daily from 12:00 p.m. to 1:00 p.m. for lunch.

Question 18

Who should I contact in case of an emergency after hours?

Accepted Answer

For after-hours emergencies (non-911), our 24/7 emergency line is available, including holidays:
📞 1-877-526-5874

Unlimited Property Management

Frequently Asked Questions (FAQs)

For Boards & Decision Makers (HOA & Condominium Association Management FAQs)

Applications & Association Approvals (HOA & Condo Application FAQs)

Payments, Assessments & Account Information (HOA Dues & Financial FAQs)

Maintenance & Repairs (HOA Maintenance FAQs)

Insurance (HOA Insurance FAQs)

Vendors & Board Responsibilities (Board Member FAQs)

Office Information & Emergencies (Contact & Support FAQs)

Still have questions or need assistance?

Unlimited Property Management

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